Privacy policy

This policy explains how Solanity Ltd uses personal information relating to this website and enquiries made to us. Solanity Ltd, registered in England and Wales under company number 12518232, is the controller for that information. Contact us at info@solanity.co.uk.

Information we collect

If you contact us by email or telephone, we receive the contact details and information you choose to provide, and may keep a record of our correspondence. Please do not send sensitive personal information unless it is necessary for your enquiry.

When you visit the website, hosting and security services may process technical information such as your IP address, browser type, requested pages, timestamps and error or security logs. An IP address can be personal information.

How we use your information

We use enquiry information to respond to you and discuss or provide services. Depending on the circumstances, our lawful basis is taking steps at your request before entering into a contract, performing a contract, or our legitimate interests in responding to business enquiries and managing business relationships.

We use technical information for our legitimate interests in operating, maintaining and securing the website. Where processing is required by law, we rely on that legal obligation. Where consent is required for a particular activity, we will request it separately; you may withdraw that consent at any time.

Website hosting and service providers

This website is published using OpenAI’s Sites service. Hosting, infrastructure and security providers may process technical information needed to deliver and protect the website. Communications you send to us may also be processed by our email and business IT providers.

We may share information with service providers supporting these activities, professional advisers where necessary, or authorities where required by law. We do not sell your personal information.

Market data and embedded content

The Markets page requests prices from external data services. These requests disclose technical connection information, including your IP address, to the relevant provider.

The page also displays an Ember chart hosted by Flourish. When that chart loads, the provider receives technical information about your connection and may use cookies or similar technologies in accordance with its own settings and privacy information. These providers’ handling of information is covered by their privacy policies as well as any applicable arrangements with us. External links take you to services with their own privacy policies.

Cookies and similar technologies

The website’s own page scripts do not set advertising or analytics cookies. Hosting, access-control services and embedded third-party content may use cookies or similar technologies. You can manage cookies through your browser settings; blocking them may affect some features. This notice does not treat continued browsing as consent to non-essential cookies.

Storage, security and international transfers

Information may be processed by providers operating outside the UK. Where a restricted international transfer is made on our behalf, appropriate safeguards are required under applicable UK data protection law, such as adequacy arrangements or approved contractual safeguards. Contact us for information about safeguards relevant to your enquiry.

We use reasonable technical and organisational measures to protect information. No online transmission or storage system can be guaranteed completely secure. This website does not take payments.

How long we keep information

We retain personal information only for as long as needed for the purpose for which it was collected. In deciding this, we consider the nature of the enquiry or business relationship, applicable legal and accounting requirements, security needs and the establishment, exercise or defence of legal claims. We then delete or anonymise information when it is no longer needed.

Your rights

Under applicable UK data protection law, including the UK GDPR and Data Protection Act 2018, you may have rights to access your information, correct inaccurate information, request erasure, restrict processing, object to processing and receive or transfer information in a portable form. These rights depend on the circumstances. You can withdraw consent where processing relies on consent, without affecting the lawfulness of earlier processing. You can object to direct marketing at any time.

To exercise a right, email info@solanity.co.uk. We may need to verify your identity. We normally respond within one month, subject to any extension permitted by law. Requests are normally free; a fee or refusal is only considered where legally permitted.

You can complain to the Information Commissioner’s Office, the UK data protection regulator. We would also welcome the opportunity to address your concerns directly.

Changes and contact

We will publish changes on this page and update the date above. For questions about this policy or how we handle information, contact info@solanity.co.uk.